I'm in a Hurry (aren't we all!) & Gotta Have My Stuff for a Show, Birthday, Wedding, Special Event, etc., etc. ...
Sorry, we cannot read your mind...
We'll do everything we can to help you (within reason), but please do not expect miracles!
If something is that important, please eMail us BEFORE placing your order to see if we can do in time for you.

If it is imparative that you receive the exact number of items of a particular part number (especially the 'H', 'B', 'F' and 'SPC'-prefixed and/or Clearance items) or number of Bead strands (BD-prefixed items), please eMail us BEFORE placing your order to make sure we have the number you need in stock... Generally once these prefix items are sold out they're gone... If we are not contacted before placing your order, we will ship you what we have in stock & refund any difference.


All Custom-Cast 14k Gold, Custom-Cast Copper, Custom-Cast Bulk Quantities and/or 10 or more pieces per item number are considered custom-cast / special-order items & generally take 4 to 6 weeks before a complete shipment. These items are non-refundable nor cancelable. Please choose to accept Back-Orders to have your in-stock jewelry items shipped ASAP. Please order Small Quantities 1st if you are unsure.

You will receive an eMail from us ASAP after shipment with shipment details along with delivery confirmation number (not available for APO/FPO or international shipments).

Most items are continuously in stock. However, since we also volume wholesale not only to you, but also to stores internationally, some items literally sell-out overnight.

Backorders (if you select as an option) will be shipped as soon as ready at $5.00 S&H rate.

PLEASE NOTE:
All Custom-Cast 14k Gold, Custom-Cast Bulk Quantities and/or Custom-Cast Copper Items
are Custom-Made and Custom-Cast items and are Made/Cast upon order & will take longer to ship. Allow 4 to 6 weeks before shipment.

Chain Maille and All Finished Jewelry
(including Earrings, Cabbed items, Bracelets, Most Jewelry Centerpieces, and all Necklaces) are Hand-Made / Customized upon Order and will be shipped once completed. Therefore, please allow up to 6 weeks before shipment on these items.

Large Quantity Orders of Same Item Number
If your order contains a Custom-Cast Bulk quantity and/or 10 or more per style, your order may take longer to ship. Please allow 4 to 6 weeks for casting of volume quantities.

REPEATED in case you missed it the 1st time!!
PLEASE NOTE: All Custom-Cast 14k Gold, Custom-Cast Copper, Custom-Cast Bulk Quantities, and/or 10 or more pieces per item number are considered custom-cast / special-order items & generally take 4 to 6 weeks before a complete shipment. These items are non-refundable nor cancelable. Please choose to accept Back-Orders to have your in-stock jewelry items shipped ASAP. Please order Small Quantities 1st if you are unsure. For full Ordering/Return Terms and Conditions, please see our Ordering / Shipping Policies link found on each page of the site.


Shipping Methods / Options
International Shipping is available for select countries.
For Detailed information about When Your Order Will Ship see above.
We ship 2 times per week ... Usually on Tuesdays & Fridays (excluding Holidays).
The method you select for shipping has no bearing on when your package will ship.

UNITED STATES SHIPPING
USPS 1st Class Mail
Insured w/ Delivery Confirmation
U.S. Orders that Contain NO BEAD STRANDS, SEED BEADS, BEAD PENDANTS (e.g., Turquoise Crosses), METALIZED PLASTIC ITEMS, WANDS, CANDLES OR SOAP/CANDY MOLDS Under $50 Subtotal Will Be charged $5.00 total for Shipping & Handling & Will be Shipped via 1ST CLASS USPS.

Orders Over $50
U.S. Orders that Contain NO BEAD STRANDS, SEED BEADS, GEMSTONE PENDANTS (e.g., Turquoise Crosses), METALIZED PLASTIC ITEMS, WANDS, CANDLES OR SOAP/CANDY MOLDS Over $50 Subtotal Will Be Billed NOTHING - ZILCH - NADA - $0.00.

PLEASE NOTE / OFFICIAL NOTICE :
If your order contains ANY of the above mentioned restricted items and you do not select Priority Mail as your shipment type, as part of our contract with you, you authorize us to and understand that we will bill you for USPS Priority Mail shipping (and will ship via USPS Priority Mail) per rates listed under the Priority Mail section found below.


USPS Priority Mail
Insured w/ Delivery Confirmation
APPLICABLE FOR ANY & ALL ITEMS ORDERED FOR U.S. CUSTOMERS
For orders up to $50.00 : $9.90.
For orders $50.01 to $100.00 : $10.90.
For orders $100.01 to $300.00 : $12.90.
For orders $300.00+ : $14.90 (CAPPED!!)

OFFICIAL NOTICE:
All Backorders Will be Charged $5.00 & will be Shipped via 1st Class USPS Upon Completion.
Backorders Cannot be Canceled, Modified or Added to.
If Applicable & You so chose to have a Backorder -- your Backorder is already in process at the time of Original Order package mailing.


INTERNATIONAL SHIPPING
USPS Insured Global Mail via 1st Class AirMail
Starting @ $14.90
OFFICIAL NOTICE:
If Your Order ContainsANY BEADS, WANDS, CANDLES OR MOLDS and You Do Not Choose INTERNATIONAL PRIORITY in the Pull-Down Menu, Your Invoice WILL BE UPDATED and MANUALLY CHANGED to the CORRECT Shipping Method & Rates per below under INTERNATIONAL PRIORITY Mail section.
Once shipped, please allow up to 45 days delivery time. There is NO TRACKING for International Packages.

USPS Insured INTERNATIONAL PRIORITY Mail
All Orders Containing ANY Beads, Wands or Molds MUST Choose This Method of Shipment.
International USPS Flat Rate Boxes Will be Used.
Please see Below Depending on Your Country.

CANADA
Starts @ $29.95 for orders Under $100.00

UK / GREAT BRITAIN / NEW ZEALAND / AUSTRALIA / Other
Starts @ $44.95 for orders Under $100.00


OFFICIAL NOTICE:
We reserve the right to charge extra for shipping if the amount paid is less than the actual shipping cost.


OFFICIAL NOTICES:
Your order with us is considered a Contract.

ALL SALES ARE FINAL

We will only Accept On-Line MC/Visa/AmEx orders from the Countries Listed below:
Australia, Canada, England, Great Britain-UK, Republic of Ireland,
The Netherlands, New Zealand, Scotland & Wales
Your ISP Address Will Be LOGGED and CHECKED
Any Other Country - MUST Use Mail Order Option

NOTE: Neither Silver Enchantments LLC nor the U.S.P.S. guarantees delivery times.

The method you select for shipping has no bearing on when your package will ship.
For Detailed information about When Your Order Will Ship see above -- click here.


DISCOUNT SCHEDULE
Despite volatile costs of Silver and Gold, we will continue to offer volume discounts until no longer feasible, and all discounts are subject to change at any time without notice.
Current Discount Schedule
$50.00+ - FREE* Standard Shipping
NOTE:
FREE* SHIPPING is Only for US Orders.
*Orders Over $50 THAT CONTAIN NO BEADS, WANDS, CANDLES OR MOLDS (Heavy Items) Over $50 Subtotal Will Be Billed NOTHING - ZILCH - NADA - $0.00.


Want to Pay by Credit Card or Use PayPal?
We gladly accept Credit Cards & Debit Cards with the MasterCard, Visa & American Express logo for U.S. orders.
We DO NOT, however, Accept Gift Cards.


Our Site is Equipped with a Shopping Cart to Accept Secure, On-line Payments.
Visa, MasterCard, or American Express.

Want to use PayPal?
PayPal payments can be made using MC/Visa/AMEX or Discover. No eChecks allowed.

We will only ship to your US confirmed & verified address as given to us by PayPal @ the time of your order.

OFFICIAL TERMS & POLICIES

SHIPPING & INSURANCE
Please be sure to input correct information on the ordering form (e.g., eMail address, mailing address, etc.). We will ship your package to the mailing address given on the site, and any interception due to incorrect shipping address after we send to address given must be handled by the the initiating party (orderer). If package is returned to us for any reason (wrong address, etc.), we will bill your credit card S&H fees and resend.

All US packages are shipped Insured with Delivery Confirmation Service.

Loss of a package is only covered when the package is in the "possession" of the USPS. Once the package is delivered to your mailbox or wherever your mail is received (or to the place you put as your mailing address on the website) and the delivery confirmation reflects a delivered status (meaning the delivery confirmation label has been scanned and entered as delivered), we are no longer responsible for it, unless you contact us, and comply with the requirements for a signed statement that the package never arrived. We will then (upon receipt of the letter with your signature) replace your order or send a refund.

If after 30 days from shipment date (45 days international), your package has not been registered/scanned as delivered, it will be considered lost. Please contact us and provide your name, address, order number, and a phone number, informing us that the item has not been delivered. We will then make arrangements with you for replacement or refund. Shipping costs are not refundable. Policy is for replacement, but if the item is no longer available we will issue a refund.

Replacement or refund will be issued within 30 days of determination. We will also continue to check the status of the original package. If it does show up after the refund or replacements, we insist that it be returned to us at our expense if we so choose or in the case of a refund being issued, all monies refunded to you shall be returned to us. Please wait 25 days after package mailing before writing for a claim request. This process can only be initiated 30 days (45 days for international) after original mailing date, and the signed affidavit letter must be received back to us within 45 days (50 days international) of original package mailing.

DELIVERY OR SIGNATURE CONFIRMATION
Some packages may require a signature (it depends on your Post Office and/or if we request a Signature Confirmation Service), and if you aren't home to sign for it then you will receive a slip indicating an attempt has been made. It will be your responsibility to make arrangements with your post office or UPS for redelivery or pick up. We are not responsible for packages lost after delivery confirmation has been made. We will not replace or refund customers who claim that their package was not received once delivery confirmation has been indicated.

DAMAGES
Damages must be reported within 24 hours of delivery, via email. Proof of damages must be provided. This means that the item will have to be returned to us (at the buyers expense...this is no different than any major mail order type business) with the original packaging or digital pictures or scans of the item and packaging must be emailed to us. The items or pictures of damage and packaging must be received within 7 days from initial email contact. After that time, if the item has not been received the claim is null and void. If you are returning the item we would highly suggest including delivery confirmation as your claim can not be processed if we can not determine the extent and cause of damage.

APO / FPO BUYERS
We are proud to support our military personnel and their families overseas, and gladly ship to APO / FPO addresses at same US rates. We have a family member in the military too!!
Please make sure the items you are having shipped are allowed in your area. We know (as a family member is Retired Air Force; Hello Jim!) that depending on where military personnel are located, that there may be lists of items (symbols, etc.) that are not allowed for various reasons. Please check on this before purchasing.

INTERNATIONAL BUYERS
It is your responsibility to make sure that any items you purchase from us will clear your customs, and you are responsible for any duty or customs fees or charges. Once we ship the item it is out of our hands.
The customs slip will declare the contents within the package and their cost with the "Other" box marked. Sorry, but we we will NOT show the package as being a "gift" or at a lower value.
Though not showing as insured, your package is insured via U-Pic.
Regarding international insurance regulations/determinations - Please see above.

RETURNS | REPLACEMENTS
OFFICIAL NOTICE:
Your order with us is considered a Contract.
As most items are hand-crafted / hand-casted, slight variations will occur, these are not defects.
We are not obligated for any reason to issue a RA number. Unless defective (returned for replacement), All Sales Are Final. Replacement requests are ONLY accepted within 3 business days of registered delivery date, and Must be Authorized.

Please write to us at return-request @ silverenchantments.com within 3 days to receive a replacement authorization code and instructions. Authorized packets must be received within 10 days of RA issue.
When requesting a RA, please include your invoice number, and the nature of the defect.

For your protection, at buyers expense, all Authorized Returns MUST be sent with a carrier that provides delivery confirmation / tracking and insurance. We will not be responsible for any merchandise lost during transit to us. Please include a Copy of your Original Invoice.

If authorized, original and your return shipping charges are not refundable, and a minimum 20% restocking fee ($5 minimum) applies to all returns (per invoice).

PLEASE NOTE: If you qualified for and took advantage of Free Shipping at the time of your order... If the total of your return deducted from the subtotal causes you to no longer qualify for the Free Shipping Plateau amount, your refund will also be less the amount of Shipping, Handling and Insurance we paid at the time your original order shipped.

ABSOLUTELY NO RETURNS or EXACT ITEM REPLACEMENTS
Will Be Accepted on the Following Items :
Clearance Items, Custom-Cast Items, Items marked Custom (such as your choice of stone selection), Bulk Packs, Custom-cast Items (e.g., Large quantity of Sterling Silver, Copper, 14k Yellow and/or White Gold), Body Jewelry (Belly Rings, Nipple Rings, etc.), Hair Sticks, Earwires, Earrings, Earthreads, Custom or Customized Items (length, stone, etc.), Cut chain, Circlets, Herbs, Oils, Seeds and/or Soap / Candy Molds.


Please Note
In an effort to avoid fraud, we reserve the right to cancel any order submitted with a false email address and/or telephone number.

An order placed by you, online or by phone, acknowledges your acceptance of our policies which are nonnegotiable.

We reserve the right to refuse service to any person, company, agency, or organization at any time, and for any reason.

If You have any Questions, Please Do Not Hesitate contacting us:
520.586.3314
It's always better to reach us by eMail:

Thank You Again!,
-- Michelle, Dianna & Joseph @ Silver Enchantments LLC --

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