It's amazing how many times we're asked if we can 'guarantee' when a package arrives...
Sorry, we can only control when your package will ship, NOT the United States Postal Service! LOL!

You will receive an eMail from us upon Label Printing / Shipment with shipment details along with the package delivery confirmation number (delivery confirmation service is not available for APO/FPO or international shipments).

Again, most (but not all) items are continuously in stock -- we keep our site updated nearly daily to reflect 'sold out' items.
However, our inventory is not 'live', and since we also volume wholesale not only to you, but also to stores internationally, some items literally sell-out overnight.

Backorders (when available) will be shipped as soon as ready at $5.00 S&H rate.

OFFICIAL NOTICE:
All Backorders Will be Charged $5.00 & will be Shipped via 1st Class or Airmail (international orders) USPS Upon Completion.
If Applicable & You so chose to have a Backorder, Backorders Cannot be Canceled, Modified or Added to as they're already in process at time of initial shipment.


INTERNATIONAL SHIPPING
We will only Accept On-Line Orders from the Countries Listed below:
Australia, Canada, England, Great Britain-UK, Republic of Ireland,
The Netherlands, New Zealand, Scotland & Wales
Your ISP Address Will Be LOGGED and CHECKED.

USPS Global Mail via 1st Class AirMail
PMO Stand for Priority Mail Only & Applies to All International Shipments.
$0.01-24.99 = $10.00 - AirMail - NO Items with PMO in Notes Field
$25.00-100.00 = $12.00 - AirMail - NO Items with PMO in Notes Field
$100.01-300.00 = $14.00 - AirMail - NO Items with PMO in Notes Field
$300.00+ = $15.00 - AirMail - NO Items with PMO in Notes Field

OFFICIAL NOTICE:
If Your Order Contains ANY Items with PMO in the 'Notes' Field and You Do Not Choose INTERNATIONAL PRIORITY in the Pull-Down Menu, per your agreement of our ordering policies and terms, your invoice WILL BE UPDATED and MANUALLY CHANGED to the CORRECT Shipping Method & Rates per below under INTERNATIONAL PRIORITY Mail section.
Once shipped, please allow up to 45 days delivery time. There is NO TRACKING for International Packages.

USPS INTERNATIONAL PRIORITY Mail
All Orders Containing ANY Items with PMO in the 'Notes' Field of Your Cart MUST Choose This Method of Shipment.
International USPS Flat Rate Boxes Will be Used. Please see Below Depending on Your Country.

CANADA
$0.01-100.00 = $14.95 - CANADA ONLY - INTERNATIONAL PRIORITY Mail
$100.01-300.00 = $30.95 - CANADA ONLY - INTERNATIONAL PRIORITY Mail
$300.01-400.00 = $44.95 - CANADA ONLY - INTERNATIONAL PRIORITY Mail
$400.01-600.00 = $57.95 - CANADA ONLY - INTERNATIONAL PRIORITY Mail
$600.01-900.00 = $82.95 - CANADA ONLY - INTERNATIONAL PRIORITY Mail
$900.01+ = $102.95 - CANADA ONLY - INTERNATIONAL PRIORITY Mail

UK / GREAT BRITAIN / NEW ZEALAND / AUSTRALIA / Other
$0.01-100.00 = $18.95 - UK/GB/AUSTRALIA/NZ/Other-INTERNATIONAL PRIORITY Mail
$100.01-300.00 = $47.95 - UK/GB/AUSTRALIA/NZ/Other-INTERNATIONAL PRIORITY Mail
$300.01-400.00 = $59.95 - UK/GB/AUSTRALIA/NZ/Other-INTERNATIONAL PRIORITY Mail
$400.01-600.00 = 91.95 - UK/GB/AUSTRALIA/NZ/Other-INTERNATIONAL PRIORITY Mail
$600.01-900.00 = $128.95 - UK/GB/AUSTRALIA/NZ/Other-INTERNATIONAL PRIORITY Mail
$900.01+ = $170.95 - UK/GB/AUSTRALIA/NZ/Other-INTERNATIONAL PRIORITY Mail

OFFICIAL NOTICE FOR INTERNATIONAL ORDERS:
We reserve the right to charge extra for shipping if the amount paid is less than the actual shipping cost.

RESERVED FOR IMPORTANT HOLIDAY-ORDERING INFORMATION.

We gladly accept Credit Cards & Debit Cards with the MasterCard, Visa, Discover & American Express logo for U.S. orders.
We DO NOT, however, Accept Unverifiable Gift Cards.


Our Site is Equipped with a Secure Shopping Cart to Accept On-line Payments via Visa, MasterCard, Discover or American Express.

Want to use PayPal?
Payment via PayPal can be made using MC/Visa/AMEX or Discover. For U.S. Customers Only.
You must have a Verified Paypal Account with Paypal to use this payment service...
This means you must have a valid credit card on file with them.
Sorry, eChecks are not ccepted.

We will only ship to your US confirmed & verified address as given to us by PayPal @ the time of your order.

We recommend that you wash your hands after handling any jewelry making supplies, and keep all items away from small children and infants. No products offered by Silver Enchantments LLC are intended to be used by children, and at no time are the products we sell intended to be ingested in any manner. So please, always remember:
Do Not Eat the Beads or Any Other Jewelry Making Supplies!! -- Oh, and Wash Your Hands!!

SALES TAX COLLECTION
Silver Enchantments LLC only collects Sales Tax for sales made to residents of Arizona (AZ).
Thanks to a passed Proposition, the current sales tax for our location is a preposterous 9.6%.
In order for buyers living in Arizona to bypass sales-tax collection, we must have your Exemption Form on file.
Sales made to those residing outside of Arizona are responsible for filing 'use taxes' with their local state and/or local governments as mandated by their state and/or local jurisdictions.

INSURANCE
Please also see Legacy Info
Packages are Insured via 3rd Party (U-Pic). Loss of a package contents is only covered when the package is in the "possession" of the USPS. Once the package is delivered to your mailbox or wherever your mail is received (or to the place you put as your mailing address on the website) and the delivery confirmation reflects a delivered status (meaning the delivery confirmation label has been scanned and entered as delivered), we are no longer responsible for it, unless you contact us, and comply with the requirements for a signed statement that the package never arrived. We will then (upon receipt of the letter with your signature) replace your order or issue a refund.

If after 30 days from shipment date (45 days international), your package has not been registered/scanned as delivered, it will be considered lost. Please contact us and provide your Order Number, name, address, order number, and a phone number, informing us that the item has not been delivered. We will then make arrangements with you for replacement or refund. Handling, Shipping & Insurance costs are not refundable. Policy is for replacement of contents, but if the item is no longer available we will issue a refund.

Replacement or refund will be issued within 30 days of determination. We will also continue to check the status of the original package. If it does show up after the refund or replacements, we insist that it be returned to us at our expense if we so choose or in the case of a refund being issued, all monies refunded to you shall be returned to us. Please wait 25 days after package mailing before writing for a claim request. This process can only be initiated 30 days (45 days for international) after original mailing date, and the signed affidavit letter must be received back to us within 45 days (50 days international) of original package mailing.

Please be sure to input correct information on the ordering form (e.g., eMail address, billing/shipping address, etc.). We will ship your order to the address given by purchaser. This address must be the confirmed/verified address for the card given. If package is returned to us for any reason (not signed for, etc.), we will treat the package as returned & return, restocking & orginal shipping, handling & insurance charges will be deducted as per return terms agreed to below.

DELIVERY OR SIGNATURE CONFIRMATION
Some packages may require a signature (it depends on your Post Office and/or if we request a Signature Confirmation Service), and if you aren't home to sign for it then you will receive a slip indicating an attempt has been made. It will be your responsibility to make arrangements with your post office or UPS for redelivery or pick up. We are not responsible for packages lost after delivery confirmation has been made. We will not replace or refund customers who claim that their package was not received once delivery confirmation has been indicated.

SHORTAGE & DEFECT CLAIMS
Any shortage or defect claim must be made within 5 calendar days of Registered Delivery (per Delivery Confirmation).
Any claims received after 5 calendar days will not be honored.
If there is a sell-out or back-order shortage, it will be marked on your receipt that you receive with your order.
Non-Backorderable Sell-outs will be reflected with a Refund Receipt stapled to the top, right of your invoice, and noted on the order receipt.
Backorders shall be marked as such as well.

DAMAGES
Packages are Insured via 3rd Party (U-Pic). Damages must be reported within 24 hours of delivery, via email. Proof of damages must be provided. The items or pictures of damage(s) and packaging must be received within 7 days from initial email contact. After that time, if the item has not been received the claim is null and void. If you are returning the item we would highly suggest including delivery confirmation as your claim can not be processed if we can not determine the extent and cause of damage.

ORDER CANCELLATION
Should you decide to cancel an order, the following cancellation fees will be applied (per invoice).
If buyer cancels after we have already processed your card, a 10% cancellation fee will be applied to your refund.
This 10% cancellation fee is to cover the cost of transaction fees & refund fees we are assessed by our credit card processing company. If buyer cancels after any custom-casting job has been started (at all), and/or your order has been pulled (but not yet shipped), a 20% cancellation fee will be applied to your refund. This 20% cancellation fee is to cover labor in returning product to inventory and/or labor that has already been incurred for casting, plus the cost of transaction fees & refund fees we are assessed by our credit card processing company. Please see our Return Policy if your order has been shipped.
Backorders are non-cancelable.

APO / FPO BUYERS
We are proud to support our military personnel and their families overseas, and gladly ship to APO / FPO addresses at same US rates. We have a family member in the military too!! Please make sure the items you are having shipped are allowed in your area. We know (as a family member is Retired Air Force; Hello Jim!) that depending on where military personnel are located, that there may be lists of items (symbols, etc.) that are not allowed for various reasons.Please check on this before purchasing.

INTERNATIONAL BUYERS
It is the buyers responsibility to make sure that any items purchased from Silver Enchantments LLC will clear the destination's customs.
The buyer is responsible for any and all duties, customs, VAT, handling fees and/or charges.
The customs declaration form will declare the contents within the package and their cost with the "Merchandise" box marked.
Sorry, but we we will NOT show the package as being a "Gift" or at a lower value.
Though not showing as insured, your package is insured via U-Pic.
Regarding international insurance regulations/determinations - Please see above.

RETURNS | REPLACEMENTS
OFFICIAL NOTICE:
Your order with us is considered a Contract. As most items are hand-crafted / hand-casted, slight variations will occur... these are Not Defects.
We are not obligated for any reason to issue a RA number or issue any refunds. Unless defective (returned for exacet item replacement), All Sales Are Final.
Replacement requests are only accepted within 5 business days of registered delivery date, and Must be Authorized.

Please write to us at return-request @ silverenchantments.com within 5 days to receive a replacement authorization (RA) code and instructions.
Authorized packets must be received within 10 days of RA issue. When requesting a RA, please include your invoice number, and the nature of the defect.

We do not intend to make any exceptions to our All Sales Are Final terms. However, should We Decide to accept a return...
If authorized, original and return shipping charges are not refundable, and a 20% restocking fee ($5 minimum) applies to all authorized merchandise returns (per invoice). In addition, the following also applies : If the amount you paid at the time of shipping was less than the amount we paid for shipping and/or insurance, your refund will also be less the original actual Shipping + Handling ($2) and/or USPS Insurance Rates (and/or Signature Confirmation Rates) we incurred for the original order shipped. Yes, this does mean that it is possible to return items & receive a $0.00 refund. These Return Terms Also Apply to Any Returned Package -- for any reason -- e.g., wrong address given on order, not signed for, duties/customs/VAT not paid, etc., etc.

For your protection, at buyers expense, all Authorized Returns MUST be sent with a carrier that provides delivery confirmation / tracking and insurance.
We will not be responsible for any merchandise lost during transit to us.

ABSOLUTELY NO RETURNS / REPLACEMENTS Will Be Accepted on the Following Items :
Items in the Beads Section and/or Bead Strands (BD-prefixed items), Clearance Items, 10+ Quantity of any One Part Number, Custom-Cast Items, Items marked CUSTOM (such as your choice of stone selection), Bulk Packs, Custom-cast Items (e.g., Large quantity of Sterling Silver (5+ / 10+ / etc. -- depending on where the price break occured), Copper, 14k Yellow and/or White Gold), Body Jewelry (Belly Rings, Nipple Rings, etc.), Hair Sticks, Earwires, Earrings, Earthreads, Custom or Customized Items (length, stone, etc.), Cut chain, Circlets, Herbs, Oils, Seeds, and/or Soap and/or Candy Molds.

SHORTAGE & DEFECT CLAIMS
Any shortage or defect claim must be made within 5 calendar days of Registered Delivery (per Delivery Confirmation).
Any claims received after 5 calendar days will not be honored.
If there is a sell-out or back-order shortage, it will be marked on your receipt that you receive with your order.
Sell-outs will be reflected with a Refund Receipt stapled to the top, right of your invoice, and noted on the order receipt.
Backorders shall be marked as such as well.

An order placed by you, online or by phone, acknowledges your acceptance of our policies which are nonnegotiable.

We reserve the right to refuse service to any person, company, agency, or organization at any time, and for any reason.

If You have any Questions, Please Do Not Hesitate contacting us:

Due to Our Manufacturing / Production / Shipment / etc. Schedule
It's ALWAYS, ALWAYS, ALWAYS BEST to reach us by eMail
We're Always Closed on Wednesdays, the Weekends & All Major Holidays.

Thank You Again!,
-- Michelle, Dianna & Joseph @ Silver Enchantments LLC --

©Images, Text & Designs Copyrighted. All Rights Reserved.

Legacy Information Regarding Insurance:
From May 10th through May 14, 2010 3:00pm MST - Insurance was Optional for the US Standard Shipping Choice.
During this time, Silver Enchantments LLC was not in any way responsible for any shipments lost, pilfered, damaged or destroyed if insurance was not purchased at the time you place your order. If this was a concern then you could have chosen the higher shipping rate that includes insurance during the checkout process by using the pull-down menu to select : US ONLY -Standard-INSURED. Insurance rates are based on current USPS Insurance Rates.

Silver Enchantments LLC is not in any way responsible for any shipments lost, pilfered, damaged or destroyed if insurance was not purchased at the time your order was placed. If this was a concern then customer had the choice to choose the higher shipping rate that included insurance during the checkout process by using the pull-down menu to select :
US ONLY - Standard - INSURED.