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Policies

Silver Enchantments LLC - POLICIES and TERMS OF SERVICE
Last Major Updated : 8/1/15 - Benson, AZ raised sales tax rate

A submitted order is considered an agreement to the General Terms of Sale and any other Conditions listed on this website, including our Privacy Policy, Disclaimer of Liability Policy, AND Return Policy found below.

To use this Website, you represent and warrant that you are of legal age to form a binding contract with Silver Enchantments LLC and are at least 18 years or older. You are responsible for ensuring that all persons who access the Website through your account are aware of these Terms of Use, and that they comply with them. We have a $10 minimum order Requirement.

SHIPPING POLICY
We know you want your order FAST! Please be sure to double-check your Order Details, eMail address, Billing Address, Payment Information, and Use any discount code you may have before submitting your order. Please Note : We Cannot Modify, Add to or Cancel Your Order once it Has Been Placed. We reserve the right to ship to your confirmed AVS billing address (for Paypal, we will ONLY ship to your Confirmed address as given to us by Paypal). 1st Orders will Always be Shipped to the AVS-Verified Billing Address, regardless if another address has been input for the shipping address.

Our goal is to ship within 24 to 48-hours of order receipt and generally on Tuesdays and Fridays via the Shipping Method Selected at time of order. Orders are not processed/picked or shipped on Wednesdays (reserved as a casting day), the Weekends or any Major Holiday.

We will eMail you a Shipment Confirmation Letter that contains the package Delivery Confirmation Number (as applicable) as soon as your Order Ships. We encourage customers to order in a timely fashion to avoid delays caused by shipping or product availability. Please Note : By choosing NOT to insure a package Silver Enchantments LLC will Not be Responsible for any loss, pilferage or damage to a package or its contents incurred during shipping. Insurance is Required on all orders $50+. Once a package is mailed, it is under the jurisdiction of the United States Postal Service (USPS) and their care.

ANNUAL Holiday Shutdown NOTICE : This area changes yearly. Last Day to Order Regular Stock Items before Annual Shut Down : NOON, Arizona-time, Wednesday, December 21, 2016. All orders received after these dates/times will ship sporadically until we re-open full-time on January 2, 2017.

FULFILLMENT MISTAKES, DAMAGES and/or DEFECTS : If we make a mistake filling your order, we will make it right! Please inspect your package contents carefully upon receipt. Fulfillment mistakes, Defects and/or Damages Must be Reported within 48-hours (2 days) of registered delivery confirmation. If received damaged, and you opted to insure your package, please retain all packaging materials. A picture will be required to show any damage. If a Sterling Silver item, it MUST be returned for recycling.

RETURN POLICY
We will accept the return of some Items (please see below for exclusions and return fees) for 10 days from the date of purchase with a Valid RMA. Please use our On-Line RMA (Return Merchandise Authorization) System to file for a Return -- please log into your account to access this feature. Returned items must be in original condition, original packaging and unused. Instructions will be sent if your RMA is approved to your eMail address on file. Packages returned without a Valid RMA will not be processed.

RETURN EXCLUSIONS : All Silver Enchantments LLC Hand-cast and Handmade Items (SE-), One-of-A-Kind Items, Clearance Items, Closeout Items, Custom-Cast Items, Custom-Made Items, Bulk Packed Items (-BULK | -WHOLESALE, -EA-WS items), Partial Lots of Any Kind, Any Item Not in Original Condition (e.g., busted bead strands), ALL Gemstone Specimens, ALL Body Jewelry, including : Earrings, Earwires, Earring Hooks; Headpins, Eyepins; Soap Molds, Candy Molds, Herbs, Oils, Incense, Candles; Custom Items (length, stone, special order, -CUSTOM Items).

Regarding "Defects" | Product Variance :
It is common to have some beads or pearls in a strand not suitable for your use for various reasons. We do NOT issue credit for those beads or pearls because the price always reflects the general quality of the entire strand, not every single piece. Therefore, if the overall quality of the entire strand doesn't meet your requirements, you can return the whole strand in its original condition for a refund. We do not issue refunds for returns of partial strands or used strands. TIP : If you need every single bead or pearl to be perfect for your use, your local retail bead shops can supply what you need because retail bead shops usually allow you to select a few perfect pieces from a lot of loose ones.

Please note that the following product variances are within normal manufacturing parameters. You may return any items according to our Returns Policy -- HOWEVER, these conditions will NOT be considered defects.
- As each sterling silver item with an SE- prefix is hand-cast and hand-made, slight variations will naturally occur.
- When given, all sizing information is average size per item, listed as overall outer dimensions.
- When given, all bead counts per strand are average count per strand.
- Metal items will vary in weight and thickness by approximately 10%.
- Cast metal items will vary in weight and thickness by approximately 10%.
- Expect up to 5% breakage in shipments of most beads.
- Colors of items will vary from every nation of origin. Color hue as well as lightness and darkness will vary within a range.
- Tarnish and patina are naturally occurring by-products resulting from metals reactions with the air. Many environmental factors contribute to the speed of these processes. Tarnish can be removed with readily available metal cleaners.

RESTOCKING and REFUNDS : Unless an order fulfillment mistake (see above) or an exchange for exact same item is made (if item damaged), a flat 20% restocking fee shall be applied for each authorized return. If your order falls below a free shipping amount after the return is subtracted (when we offer free shipping) OR your order originally shipped for free, your refund will be adjusted $3.99 or the actual shipping costs Silver Enchantments LLC incurred to ship your order whichever is higher -- In addition to the 20% restocking fee. If the returned items modify your total such that your order falls into a different discount, this will also be factored in. Return shipping and insurance are to be paid by buyer via a prepaid, track-able method. Shipping and/or handling costs to and from buyer are non-refundable.

ORDER CANCELLATION : NOT APPLICABLE -- Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way to you quickly and efficiently. Therefore, we cannot modify (add to, subtract from, etc.) or cancel an order once it has been submitted. Please be sure to double-check your cart before submitting your order as we are unable to cancel an order once it has been successfully placed.

PRIVACY POLICY
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the SilverEnchantments.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart.

ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Silver Enchantments LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

PRICES CHANGES
We reserve the right to change prices without any prior notice to correct errors, adjust for manufacturer price changes, precious metal market changes, to place things on sale or clearance, or adjust for currency fluctuations on imported items.

OUT-OF-STOCK POLICY
Our inventory counts are as live as possible. However, there may be times when the product you have ordered becomes out-of-stock. Should this happen, we will refund you those items to the payment method selected at time of ordering or we will cut you a business check.

TAXES, DUTIES, VAT POLICY
Silver Enchantments LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Arizona at the Benson, AZ Sales Tax Rate (Currently 9.6% - effective 8/1/2015). For orders shipped to other states or countries, the buyer is solely responsible for any and all sales taxes or other fees, duties and/or taxes. When shipping International, sorry, we will not mark a package as 'Gift'. While we love our international customers, we will not commit customs fraud for you. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. It is our policy not to lower values of goods shipped, nor will we ever mark a package as a 'gift'.

ARIZONA TAX EXEMPTION : If you are business based in Arizona, and you wish to purchase tax-exempt, we require a copy of your sales tax license AND Arizona's Official Tax Exemption Form in order to provide a sales tax exemption. Please send us a copy of your Sales Tax License and a filled out and signed Arizona's Form 5000A Resale Tax Exemption Form via one of the methods PRIOR to placing your order. You will receive an email from us when we have received the copy, by whatever method you use.

TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error, Silver Enchantments LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, Silver Enchantments LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price.

COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Silver Enchantments LLC, Copyright © 2002 - Present, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

You acknowledge that the Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets, rights in databases and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright and/or database right in the selection, coordination, arrangement, presentment and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or adaptations of, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), your legal rights in relation to “fair dealing” under European copyright law, or your legal rights under any other similar copyright law, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other propriety right.

Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing, deep linking or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site.

Intellectual Property Infringement
We rely on a network of independent affiliates, subsidiaries, agents, third-party product providers, third-party Content providers, vendors, suppliers, designers, contractors, distributors, merchants, sponsors, licensors and the like (collectively, "Associates") who supply some of the goods advertised on the Site and, in some cases, drop ship them directly to our customers. In accordance with the Digital Millennium Copyright Act, we are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of Content posted on or transmitted through the Site, or items advertised on the Site, by our Associates. If you believe that your rights under intellectual property laws are being violated by any Content posted on or transmitted through the Site, or items advertised on the Site, please contact us promptly so that we may investigate the situation and, if appropriate, block or remove the offending Content and/or advertisements. It is our policy to disable access to infringing materials, and to terminate access of repeat infringers to the Site. In order for us to investigate your claim of infringement, you must provide us with the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
2. A description of the copyrighted work or other intellectual property that you believe has been infringed;
3. A description of where the material that you claim is infringing is located or identified on the Site;
4. Your name, address, telephone number, and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
6. A statement by you, made under penalty of perjury, that the information submitted to us is accurate and that you are the owner of the copyright or intellectual property or authorized to act on behalf of the owner of the copyright or intellectual property.

The above information should be provided to our agent for notice of claims of copyright or other intellectual property infringement.

OTHER CONDITIONS
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Silver Enchantments LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

CREDIT CARDS
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. We also accept these credit cards via Paypal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon receipt of your order.

MONEY ORDER ACCEPTANCE
Sorry, due to a few bad apples we no longer accept Money Order Mail Orders.

REGARDING LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Silver Enchantments LLC is not responsible for the operation of or content located on or through any such site.

GENERAL WARNINGS AND CALIFORNIA PROPOSITION 65

GENERAL WARNINGS & DISCLAIMER OF LIABILITY
As per Government requirements, we are required to state that our ritual items are sold as curios only, offered for entertainment purposes only. We make no claims or guarantees to provide any specific abilities or results by using our products. All purchases made from Silver Enchantments and use of these products are the responsibility of the buyer. We take no responsibility for use or misuse of our products and the buyer assumes all responsibility for the items once purchased.

Seller and manufacturer is not responsible for any misuse. Silver Enchantments LLC or any of its affiliates shall not be held responsible for any injuries, damages, or losses resulting from the purchase and use of SilverEnchantments.com products. After purchasing Silver Enchantments LLC products, and placing your order online, it signified your acceptance of this statement and releases Silver Enchantments LLC and its affiliates from any and all liability, liability cases and claims arising thereof.

All of our products are intended for adult use only.
It is recommended that jewelry-making products (and all packaging) not be used for items made for infants, toddlers, or other young children, who may be more likely to place these items in their mouths, and may present a choking hazard. Please be aware we do not sell to, or promote the sale of any product to or for, any child. Please contact your local regulation agency or department to determine the age of adulthood in your area or state. Clients who choose to use our goods for children's products against our advice are solely responsible for adherence to state and federal laws on testing, disclosure and product labeling.

We make no claims to treat or cure any type of illness or health condition with our products. If you are pregnant, nursing, have a medical condition or are on medications, please check with your doctor before using any of our products as some oils, resins and/or herbs should not be used during pregnancy or if you have a medical condition. If you are unsure about any of the herbs or oils, please do check with your doctor. Any information provided within the product description(s) does not guarantee results, nor should be considered medical advice. It is your responsibility to use our products with reasonable care and cautions as any other product you use. Although products are handmade, using natural ingredients, the possibility of an allergic reaction exists. If you experience any discomfort or abnormal reaction, discontinue use and consult a medical professional immediately. We are not medical advisers, nor do we make any claims that by using our products that your life will be greatly improved or changed.

SilverEnchantments.com products are sold as spiritual products and curios only. We make no guarantees or claims that our wares will work for you. We are not responsible for the outcome of any spiritual practice or usage of any of our products. -- Remember, it is Your Intention that will cause a spell to work. Our products are only an aid in your spiritual work. Our products are not a substitute for any physical, mental or legal help. They are sold as entertainment and curios only. All sales are final on these items.

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In an effort to share important information with the jewelry-making community, please find following a couple of important web-resources
California Lead-Containing Jewelry Law - Proposition 65 - California.

CALIFORNIA PROPOSITION 65
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the State of California to cause birth defects or other reproductive harm.

We recommend that you wash your hands after handling any jewelry making supplies, and keep all items away from small children and infants. No products offered by Silver Enchantments LLC are intended to be used by children, and at no time are the products we sell intended to be ingested in any manner.

So please, always remember : Do Not Eat the Beads or Any Other Jewelry Making Supplies!! And, as your mother may have always told you : Wash Your Hands!!

INDEMNIFICATION
You agree to defend, indemnify and hold harmless Silver Enchantments LLC, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of the Terms of Use or your use of the Website, including, without limitation, any use of the Website’s content. Services and products other than as expressly authorized in these Terms of Use or your use of any information outlined from the Website.

APPLICABLE LAW - GOVERNING LAW - JURISDICTION
If you access this website from anywhere in the World, you agree that the laws of the state of Arizona will govern these terms and conditions. Additionally, you agree to submit to the jurisdiction of the Court of Common Pleas, Pima County or Cochise County, Arizona (at Silver Enchantments LLC's discretion), with respect to any disputes or claims.

Your Comments and Concerns
This Website is operated by Silver Enchantments LLC. All feedback, comments, requests for technical support and other communications relating to the Website should be directed to sales @ silverenchantments.com.

Thank you for visiting our Website!