SILVER ENCHANTMENTS
Frequently Asked
Questions (FAQ)
Do
You Have a Catalog? Can I Get a Catalog?
The #1 Most-Asked Question!
The site IS our catalog.
Due to the sheer immensity of our ever-expanding
line, we do not have a printed catalog.
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I Live in Arizona & Don't
Want to Pay the Ridiculous 9.6% Sales Tax...
If you are a resident
of Arizona and wish to be tax-exempt for resale purposes,
we will need the following documentation Mailed
to us:
1 - A copy of your state resale certificate
2 - A completed Arizona Form 5000A
IMPORTANT!!!!
PLEASE BE SURE TO INCLUDE YOUR EMAIL ADDRESS ON THE FORM SO WE
MAY EMAIL YOU WITH HOW TO ORDER TAX-EXEMPT!!!
No eMail address given on form = No Sales Tax Exemption
Information will be sent.
Please fill out an Arizona Resale Certificate
(Form 5000A) and send along with a Copy of your AZ Resale Certificate
to:
Silver Enchantments / Attn: RESALE / PO Box 1136
/ Benson, AZ 85602
Form 5000A in PDF format can be found by clicking here.
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Is My
Credit Card Information Secure?
Yes, it most certainly
is.
We are VERY SERIOUS about Security and Privacy
here at Silver Enchantments.
Also Please Notice We Have an Enhanced Security
Lock AND a GREEN BAR when You Checkout!!!
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Do You
Accept Mail Orders?
Yes we do!! -- For
U.S. Orders Only payable via US Money Order.
(Sorry, no personal checks accepted).
Simply add your items to the cart & when checking out, Select "US
MAIL ORDER" as Your Payment Type.
Print out the order & send with a Money Order. Instructions are
on the form you're taken to.
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Do You Offer Production,
Private-Casting or Other Services?
Sorry... No, We Do Not.
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Do All Items
Come with a Hanging Loop | Jump Ring?
Unless bailed in casting (the mold
has an attached bail or hidden bail), all Precious Metal Charms
and Pendants come with a jump ring. Basemetal / Pewter items Do Not
(if you need jumprings for these items, please see the jumprings section
in the jewelery findings
area). Jewelry Findings, jewelry making centerpieces, necklace &
rosary y's, links, etc. also do not come with a jump ring.
Custom-Cast Copper items come with Solid Copper Jumprings.
Custom-Cast 14k White Gold items come with a Solid Sterling Silver Jumpring
(the body of the piece is custom-cast in Solid 14k White Gold). Custom-Cast
14k Yellow Gold items come with a 14k-GF Jumpring (the body of the piece
is custom-cast in Solid 14k Yellow Gold). If you'd like to order a bail,
it can be found at the bottom of each page or in the jewelry
findings section. If you'd like to purchase
jump rings, click here to order.
To see how to attach a jumpring (which is very easy), click here.
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What is Sterling Silver?
Sterling Silver is 92.5% Pure
Silver.
The other 7.5% is a hardening agent which is usually copper or sometimes
zinc.
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What is Fine Silver?
Fine silver is 99.9% Pure Silver, with no other
metals.
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What is Nickel Silver, Tibetan
Silver or German Silver?
Nickel/German Silver (and recently
appearing 'Tibetan Silver' is the generic name for any of a range of
Non-Precious bright silver-grey alloys composed of copper, nickel and
zinc. Don't Be Fooled!! - Despite its name, It contains NO Real Silver!
Other names for Nickle or German Silver are: Nikel Silver, Nickle Silver,
"Silver", Afghan Silver, Austrian Silver, Brazilian Silver, Mexican
Silver, Nevada Silver, Potosi Silver, Silverite, Sonara Silver, Tyrol
Silver, Venetian Silver.
Please remember, NONE contain Real Silver.
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What is Vermeil?
Process developed in France in
the mid-1700s. France banned production of vermeil early in the 19th
century because the process involved the use of mercury. Present-day
vermeil is 22k Gold over Sterling Silver produced by a safe electrolytic
process.
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What is Gold Filled?
A layer of 10kt (or better) Real
Gold Bullion is mechanically bonded under heat and pressure to one or
more surfaces of a supporting base metal, then rolled or drawn to a
given thickness. In the jewelry industry, the quantity of Gold Must
be at leas 1/20th by weight of the total product!! Our Items which contain
Gold Filled rings (chain-maille
jewelry) are 14kGF (higher than industry standard) and are considered
LIFE-TIME PRODUCTS, and the Gold layer WILL NOT Wear Off, as it will
in electro-plated products!
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What is PMC (Precious Metal
Clay)?
Relatively new to the USA &
jewelry media, PMC is made of finely powdered Pure Silver, water, and
binders. When heated to 800-850 degrees C. the organic binders burn
off... leaving Pure 999 Silver!
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What is Niobium?
Relatively new to the USA &
jewelry media, Niobium (Nb) is a pure element & is known as a refractory
metal. The colors result from a coating of oxide over the metal surface.
The metal appears colored because the oxide coating is transparent,
and causes interference in the light rays reflected from the metal...
just like a prism. A similar effect can be seen in the colors on soap
bubbles, butterfly wings, bird feathers, and oil on water! Niobium is
Hypo-Allergenic -- good for even the most sensitive skin -- and very
light-weight. Niobium's name is derived from the Greek Goddess Niobe,
daughter of Tantalus! Due to limited quantities geologists have found
in the Earth's crust, this Beautiful Metal has a value Higher than Silver!
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What is Dichroic Glass?
Dichroic Glass was created for
use by NASA. The glass is coated with metal oxides such as magnesium,
titanium and silicon in a vacuum furnace. Dichroic glass magically reflects
multiple shades of color depending on the angle from which it is viewed!
The word "Dichroic" means "two colors"-- referring to its transmitted
color and reflected color. Dichroic coatings are high-tech optical coatings
that selectively reflect away certain wavelengths (color) of light,
and allow the remaining wavelengths to transmit through. This same effect
is seen in nature (peacock feathers, opals, etc.). Dichroic is not inexpensive:
it can run $100 to $200 per square foot!
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How Do I Care for Sterling
Silver or Other Jewelry?
Great Question!!!
Click Link Below to find some helpful information we've compiled at:
www.silverenchantments.com/jewelry-care-101.html
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I'm
in a Hurry.... (aren't we all?!?) ... When Will My Order Ship?
Please
Click Here for Ordering & Shipping Information
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What
Items are Backorderable?
Only the Following
items Are Back-orderable :
- Only Non-prefixed Item Numbers (those manufactured by Silver Enchantments
LLC) -- such as # 0014, # 2007, etc
The Following items are Not
Back-orderable:
- BD-prefixed items (Beads), SPC-prefixed,
F-prefixed items, H-prefixed items, U-prefixed, B-prefixed items, Clearance
Items
(such as: # BD1892,
# SPC0001, # F2132, # H1028, # B5083, # U1001 & Affirmation
Circles)
Generally when these items sell out, they're gone forever!
If you require a certain amount, please
before placing your order.
If we do not hear from you prior to order placement,
we will ship you what we have in stock @ the time your order hits our
server & refund any difference.
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What
Does Custom-Cast Mean?
It mean's it's Custom Cast just
for you upon ordering.
Volume Sterling Silver, 14k Gold, Copper & non-prefix items where
a qty break occurs are considered custom-cast.
These are non-cancelable, non-refundable, non-returnable items &
take 4-6 weeks before shipment.
What
Do Your Prefixes Mean?
Non-prefix items & SE-prefixed
items are generally available in Solid Sterling
Silver & Copper (e.g., #2007, #8435).
These are Manufactured by Us here @ Silver Enchantments LLC in Good
Ol' U.S. of A.
U & H prefixed items are only available in Solid Sterling
Silver (e.g., U1007, H1023).
The 'H' Series & 'U' Series are being phased out.
F-prefixed items means "Found"
Generally once they are Sold Out, They're Gone
(e.g., F1136) unless we can find them again.
SPC-prefixed items means "Special Purchase"
Once these items are Sold Out, They're Gone!
B-prefixed items means "Base Metal" (non-precious materials
are used - e.g., Nickle or No-Lead Pewter - e.g., B1003).
Generally once these items are Sold Out, They're Gone!
We are slowly converting Base Metal 'F' series numbers to 'B' series
numbers.
BD-prefixed items means "Beads".
Once Beads are Sold Out, They're Gone!
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How
Do I Convert Millimeters (mm) to Inches (in)?
Please Click Here for Conversion Chart
Information
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Do
You Offer Free Samples?
Sorry, No...
This is why we offer pricing @ only 1 piece on most items.
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Do You Sell Wholesale?
Yes We Do! Our site is discount
and wholesale pricing made available to the public.
Pricing is AS SHOWN throughout the site, and are subject to change without
notice.
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Do
You Have Any Further Discounts
Please
See our Discount Codes page if You
are a Volume Purchaser.
Given the Fluxuation of the Silver & Gold Markets with Near All-Time
High Silver & Gold Spot (see : Kitco.com),
combined with Ever-Rising Postage Costs we can no longer offer any futher
discounts
other than those already posted per item on the site.
Please see our Ordering Terms and Policies.
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Do
You Drop-Ship? / Do You have Drop-Shipping Services?
Sorry, No Longer -- thanks to
'Bad Pennies' out there! -- Please see: drop-shipping.
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Are All Your Items Quality
Marked?
In the USA, The National Gold and Silver Marketing Act
does NOT require precious metals to be marked with quality. For many
reasons, not all jewelry items are marked. The size or design of some
pieces do not lend themselves to quality marking. Findings and components
are often not quality stamped leaving the assembler the choice of attaching
a mark, perhaps on a jewelry card or chain tab, to the finished piece.
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